We are here to help
Contact us and complaints
Whether you have a question about your enquiry or something has gone wrong, tell us and we will put it right where we can.
How our complaints process works
1. Tell us what happened
Use the form below or email us. Include your reference number if you have one, and the installer's name if your complaint is about work at your home.
2. We acknowledge within 3 working days
We confirm we have received your complaint, give you a reference and tell you who is handling it.
3. Full response within 20 working days
We investigate, speak to the installer where relevant, and write to you with our findings and what we will do.
If your complaint is about installation work
Contact the installer first — they must give you their own complaints process. Tell us at the same time so we can track it. If you are not satisfied with their response, we will review how the installer handled it and may remove them from the directory.Escalating further
If you are unhappy with our final response you can ask the relevant scheme operator, the installer's accreditation body, or your local Trading Standards service to look at it. For data protection concerns you can contact the Information Commissioner's Office.myhomeGrants is an independent private company and is not a government body, ombudsman or regulator. We can review how an installer in our directory has behaved, but we cannot award compensation or make binding decisions.
Send us a message
Or email [hello@myhomegrants.co.uk] directly.