Privacy policy

Who we are

myhomeGrants is an independent private company. We are not a government body, a local authority or an energy supplier, and we do not decide who receives funding. We are the data controller for the information described in this policy.

Information we collect

• Property information: postcode, property type, tenure, approximate age, current heating and insulation, and EPC band if you know it.
• Household information: broad income band and whether anyone receives a qualifying benefit. We ask for ranges rather than exact figures wherever possible.
• Contact details: name, email address and telephone number, provided at the end of the eligibility check.
• Technical information: IP address, device and browser type, and pages visited, collected through essential and (with consent) analytics cookies.

Why we use it and our lawful bases

• To produce an indicative eligibility result — necessary for taking steps at your request prior to entering a contract.
• To pass your enquiry to an installer you have chosen or agreed to be matched with — your explicit consent.
• To send marketing about home-improvement support — your separate, freely given consent, which you can withdraw at any time.
• To keep records, prevent fraud and handle complaints — our legitimate interests in running the service safely.

Sharing your information

We only share your contact details with an installer after you have given permission. Installers see anonymised information (partial postcode, property type and the improvement being considered) before they claim a lead, and full contact details afterwards.

We also use service providers for hosting, email and SMS delivery, and analytics. They act on our instructions only.

How long we keep it

Eligibility enquiries are kept for 24 months from your last interaction. Records relating to a completed installation are kept for 6 years to meet legal and scheme record-keeping requirements. Marketing consents are kept until you withdraw them.

Your rights

• Ask for a copy of the information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete information where we no longer need it.
• Object to, or ask us to restrict, certain processing.
• Withdraw consent at any time, including marketing consent.
• Complain to the Information Commissioner's Office if you are unhappy with our response.

Contacting us

Email us using the address below and we will respond within one month. If your request is complex we will tell you and explain why more time is needed.